We know the waiting is the hardest part, so we don't keep you waiting longer than we have to. We usually prepare your order within 1 to 3 business days, and from there delivery across Australia takes around 7 to 15 business days with AusPost. Timings are a guide and can shift a little during busy spells or holidays, but we're always keeping things moving behind the scenes for you.
We do, lovely. Shipping is free across Australia with AusPost on every single order. Once your parcel is on its way, we'll pop your tracking details in your inbox so you can watch it make its way to your door.
This is our favourite part. The more you treat yourself, the more you save. Add 2 pieces and save 10%, 3 pieces and save 15%, or 4 pieces and save 20%. It all happens automatically in your cart, with no code to remember, and it sits nicely on top of any prices we've already brought down.
We do, and we'd love for you to have it. When you sign up through the pop-up on our website, your welcome code appears right away, ready to use. Just pop it into the discount box at checkout to claim your saving. You'll also be first to hear about new arrivals, special offers and news from Charlotte and Sage.
You're not alone, this is the question we hear most. Every product page has its own size guide to help you find your fit, though sizing can vary a touch from piece to piece. If you're torn between two sizes, here's our little sisterly tip: order both. Keep the one that feels right and send the other back to us, gently and within 30 days, with our 30-Day Sutherland Sister Guarantee. No stress, no second-guessing.
The moment your order sets off, we'll email you the tracking details so you can follow along every step of the way with AusPost.
It's lovely and simple. Choose the pieces you adore, add them to your cart and follow the checkout steps. We'll send a little order confirmation to your inbox once everything's gone through.
To keep things moving quickly for you, some of our orders come straight from our trusted suppliers, and a few of these are based overseas, including China. It's how we skip the extra handling and get your pieces heading your way that little bit sooner.
Nothing at all, lovely. Shipping is free across Australia on every order, unless we've mentioned otherwise at checkout.
We get started on your order almost straight away, with everything printed, packed and checked over with care, so we're able to make changes within 12 hours of your order coming through. If something needs updating or cancelling, send us a quick email at info@charlottesage.com as soon as you can and we'll do everything we can before it's on its way. After those first 12 hours your order is already moving through packing, so changes may no longer be possible.
Try not to worry. If your order is taking longer than expected, drop us a line at info@charlottesage.com with your name, order number and the email you used, and we'll look into it and take good care of you from there.
Every order comes with our 30-Day Sutherland Sister Guarantee. If something isn't quite right, just reach out within 30 days of receiving your order and we'll walk you through it, sister to sister.
Send us an email at info@charlottesage.com with your name, order number, the email you used, the reason for your return, and a few clear photos if the piece arrived damaged, faulty or not quite right. Do wait to hear back from us before sending anything, so we can point you to the right address.
For change of mind, size swaps or pieces you've decided aren't for you, the return shipping is looked after by you. If the approved return address is with our supplier, that's where it'll need to go. None of this affects your rights under the Australian Consumer Law.
Once your return is safely back with us and approved, we'll pop your refund straight back to your original payment method. Your bank or card provider may need a little extra time to finish things on their end.
Pieces need to come back to us unworn, unwashed and in their original condition with tags where possible. Gift cards, final sale pieces where we've clearly said so, and personal or hygiene items may not be eligible. This never affects your rights under the Australian Consumer Law.
Oh, we're sorry to hear that. Reach out as soon as you can at info@charlottesage.com with your order number, a little description of what's wrong and a few clear photos, and we'll look after you and find a solution that feels fair.
You can pay with complete peace of mind using Visa, Mastercard, Maestro, American Express, Apple Pay or Google Pay. We only ever use trusted, secure options so you can shop with confidence.
You'll find a size guide on every product page. Sizing can vary a touch from piece to piece, so if you're between two, our tip is to order both, keep your perfect fit and send the other back within 30 days.
We try our very best to capture our colours just as they are, though they can look a little different depending on your screen, device and the light around you.
Our Sutherland Sister customer care team is always here for you. Email us anytime at info@charlottesage.com and we'll get back to you as soon as we can. You'll find us Monday to Friday 9am to 5pm, and weekends 10am to 4pm AEST.
