Contact Us

We love hearing from you. Whether you have a question about sizing, need help with an order or simply want a second opinion on what to wear to a special occasion, we are always happy to help.

How can I reach you?

The easiest way to reach us is by email at info@charlottesage.com. A real person reads every message and we usually reply within one business day.

When are you available?

Monday to Friday, 9am to 5pm AEST

Saturday and Sunday, 10am to 4pm AEST

During busy sale periods and public holidays, it may take us a little longer to reply. We will always get back to you.

How can I get a quicker reply?

To help us reply quickly, please include your full name, your order number and the email address you used to order. If your question is about a piece that arrived damaged or not quite right, a few clear photos help us sort it out much faster.

Something not quite right?

If anything is not right with your order, please come to us first. We will always be clear, fair and kind, and we will work with you until we find a solution that feels right.

Spotted a mistake?

We do our best to keep everything on our website accurate and up to date, but now and then a mistake may slip through. If you spot one, please let us know and we will fix it.

Charlotte & Sage

Email: info@charlottesage.com

Website: charlottesage.com