Shipping Policy

We know how exciting it is to wait for something new, so we take real care to get your order to you safely and keep you updated along the way. Here is everything you need to know about how we ship.

Do I pay for shipping?

Shipping is free on every order delivered within Australia. There is no minimum spend, and the price you see at checkout is the price you pay.

How soon will my order be prepared?

Once your order is placed, please allow 1 to 3 business days for us to prepare it. During this time we check every detail, confirm your delivery information and get your pieces ready to send. Business days are Monday to Friday, excluding public holidays.

When will my parcel arrive?

Once your order is on its way, delivery usually takes 7 to 15 business days. Please keep in mind that these are estimates. Busy sale periods, public holidays, customs checks, weather and other things outside our control can sometimes add a few extra days.

Who will deliver my parcel?

Australia Post is our main delivery partner, which is why you will see their name across our website. Most of our parcels arrive at your door with Australia Post.

To get every order to you as smoothly as possible, we also work with other trusted national and local couriers. Depending on your piece and your address, your parcel may be delivered by partners such as StarTrack, Aramex, CouriersPlease, Sendle or DHL. Whoever brings it to your door, the same care and the same free shipping apply.

Where is my order sent from?

Many of our pieces are sent directly from our trusted suppliers, some of whom are located overseas, including in China. We do this so your order can start its journey straight away, rather than waiting with us before being sent on. It is also part of how we keep our prices fair.

Because of this, if you order more than one piece, your items may arrive in separate parcels. Please do not worry if one arrives before the other. We will let you know if that is the case.

How can I follow my parcel?

As soon as your order has been sent, we will email you your tracking details. You can follow your parcel at any time on our Track Your Order page. Tracking can take a couple of business days to update after you first receive it, so please be patient if it looks quiet at the start.

What if I entered the wrong address?

Please take a moment to check your delivery details before placing your order. If you spot a mistake, email us as soon as you can at info@charlottesage.com. We will do our very best to help, but once an order has been sent we may not be able to change the address.

What if my order is running late?

If your parcel has not arrived within the expected time, please get in touch with your name, order number and the email address you used. We will look into it straight away and let you know the next steps.

Tracking says delivered, but I cannot find it?

If tracking says your parcel has been delivered but you cannot find it, please check with your household and neighbours, around your property and with your local post office first. Still no luck? Email us and we will work through it with you.

Charlotte & Sage

Email: info@charlottesage.com

Website: charlottesage.com